DRAFT: REQUIRES LEGAL REVIEW BEFORE LAUNCH. Not legal advice.

Returns & Remakes Policy: Stilson Shirts

Stilson Shirts is operated by BaristaLabs LLC, the seller of record. Every item is made to order for you, so custom items are final sale except for defects. We don't accept returns or exchanges for change of mind, wrong size, or wrong color. Please check the size chart before ordering.

Defects, damage, misprints: we'll reprint or refund

• Email sean@baristalabs.io within 21 days of delivery with your order number and clear photos: the item laid flat, with the design and the problem in one frame. For placement problems, include a ruler. For sizing defects, show the measurement against our size chart. For shipping damage, show the package too.
• You don't need to send the item back.
• Covered: misprints, print defects, a print that doesn't match the proof you approved, damage in transit, wrong item, and manufacturing defects (sizing outside ±1" of the chart).
• Not covered: the size or color you picked; the design as shown in the proof you approved (including how the AI rendered your pet); a low-quality photo you uploaded; normal wear; not following the care instructions.
• Refunds are issued by BaristaLabs LLC to your original payment method.

Lost packages

If tracking shows no delivery within 30 days of the estimated delivery date (US) or 45 days (international), contact us within 7 days after that. Please first check the address and with your local post office. Packages returned because of an incorrect address can be reshipped at your cost.

Remakes

If the printed item doesn't match the proof you approved, we'll remake it free (up to 2 remakes per order). Because we delete photos and designs 90 days after you pay, we can only remake from your original design within that window; after that, please place a new order.

Internal note: the 21-day customer window leaves a 9-day buffer inside Printify's 30-day claim window ("submit an Issue Report within 30 calendar days of delivery. Include a clear photo," help.printify.com/hc/en-us/articles/4483630299025). Printify's lost-package rule: not delivered within 30 days (domestic US/regional EU) or 45 days (international), then report within 1 week (help.printify.com/hc/en-us/articles/4483625769105). Printify allows a 0.5" DTG placement tolerance and ±1" garment sizing tolerance (help.printify.com/hc/en-us/articles/4483601288337). Ordered artwork is deleted 90 days after payment by the daily cron (there is no delivery tracking); 90 days covers typical delivery plus the 21-day defect window and Printify's 45-day lost-package rule. Check the consumer-law requirements of your state and of EU/UK buyers before launch.